[TechWeb] News reported in May 12th, announced the taobao.com and rookie network before the joint logistics partners launched a service to logistics. If the goods in transit "consumer initiated online refund, businesses can call the courier company midway intercept parcel. Successful pieces, consumers can quickly get a refund.
Taobao joint online courier service delivery package can be recalled
according to reports, at present, Yunda express, BES Express, Yuantong express delivery enterprises have access to the service section. The function of the beginning of the line, first tested in taobao.com 15 categories of goods, the average consumer refund time from 73 hours down to less than 19 hours.
It is reported that in the past
, online shopping buyers apply for a refund, if the goods have been issued to businesses, consumer goods after arrival, selection refused, let it return. After receiving the return of the merchant, to be able to confirm the refund operation. If the package is the family collection, also need to find their own consumers own freight express company, to send it back to the merchant.
midway cut feature in the business after receiving a refund request from consumers, you can click on the new features online stop delivery, to inform the courier company to stop the parcel. Express company must reply within 3 working hours.
rookie network said, "from the current effect, express cut single link average only 4.2 hours, but also includes the rest of the night and other non working hours, if businesses and courier companies operating in a timely manner, the refund of the fastest process only takes a few minutes.
It is reported that the current
, taobao.com and rookie network is gradually released more categories of goods access this function. (Zhou Xiaobai)